What’s Included, What It Costs, and How Asiacruit Delivers It
Many companies reach a point where customer support, back-office processing, or administrative work is taking time away from the parts of the business only the founding team can do. The traditional answer has been to build an internal department or sign with a large, generic BPO firm built for enterprise-scale contracts.
BPO services in the Philippines offer a middle path: dedicated, compliantly employed professionals handling defined functions, without the overhead of an internal department or the rigidity of an enterprise BPO contract.
This guide covers what BPO services typically include, what they cost, and how Asiacruit delivers them through its Smart Managed Services offering. To scope a specific function, schedule a consultation here.
What’s Included in BPO Services
Role 01
Customer Service Representatives
Multi-channel inquiry support across phone, chat, and email.
Role 02
Technical Support & Helpdesk
Tier 1–2 issue resolution and escalation handling.
Role 03
Chat & Email Support
Asynchronous written support channels that scale with volume.
Role 04
Customer Experience Specialists
Retention, onboarding, and account success management.
Role 05
Accounting & Finance Support
AP/AR, billing, and bookkeeping handled by dedicated staff.
BPO services in the Philippines typically cover customer-facing and back-office functions that can be performed remotely by dedicated professionals. Based on the role categories Asiacruit places today, this includes:
- Customer service representatives handling inquiries across multiple channels
- Technical support representatives and helpdesk analysts
- Chat and email support agents
- Customer experience specialists and success managers
- Accounting and finance support, including accounts payable and receivable, billing, and bookkeeping
How Asiacruit Delivers Smart Managed Services
Talent Solutions Sourcing
The same team that sources technical and administrative professionals finds your BPO talent.
Compliant Employment
Your team is hired, paid, and managed under Asiacruit’s Smart Managed Services from day one.
Managed BPO Delivery
A dedicated team supports your day-to-day customer and back-office operations.
Asiacruit’s Smart Managed Services connect businesses with trusted professionals to support and scale day-to-day operations. Staffing for these roles runs through the same Talent Solutions team that sources technical and administrative professionals, with employment handled under Asiacruit’s Smart Managed Services so your BPO team is hired, paid and managed compliantly from day one.
Note: at the time of writing, Smart Managed Services does not yet have a confirmed, dedicated page on asiacruit.com. Confirm the correct landing page before this article goes live, and update the links above accordingly.
What It Costs
Factor 01
Function
The role being staffed and the skill level required to perform it.
Factor 02
Coverage Hours
Standard business hours support priced differently than 24/7 coverage.
Factor 03
Headcount
A single representative is priced differently than a multi-person team.
Your Scoped Quote
No flat rate — pricing is scoped to your function, hours, and headcount.
Cost depends on the function, required coverage hours, and headcount. A single customer support representative is priced differently than a multi-person, twenty-four hour support team, so an accurate figure requires a scoped conversation rather than a flat rate.
Request a scoped quote through Let’s Talk.
Why Companies Choose Asiacruit for BPO Services
Reason 01
Dedicated, Not Shared, Staff
Professionals are placed on your team specifically, rather than split across multiple client accounts like a traditional BPO seat.
Reason 02
Compliant Employment Included
Staffing and employment run through the same partner, so you avoid managing a separate compliance vendor alongside your BPO team.
Reason 03
Right-Sized for Growing Teams
Built for companies that need dedicated support without committing to an enterprise-scale BPO contract.
- Dedicated, not shared, staff. Professionals are placed on your team specifically, rather than split across multiple client accounts.
- Compliant employment included. Staffing and employment run through the same partner, avoiding a separate compliance vendor.
- Right-sized for growing teams. Built for companies that need dedicated support without an enterprise-scale BPO contract.
BPO vs. Staff Augmentation vs. Employer of Record
| Factor | BPO / Smart Managed Services | Staff Augmentation | Employer of Record |
|---|---|---|---|
| Best For | Defined support functions, such as customer service or back-office processing | Filling a specific skill gap on an existing team | Compliant employment for any hire, regardless of function |
| Who Directs the Work | Asiacruit manages delivery of the operational function, including HR and payroll compliance | Your team, day to day | Your team; Asiacruit is the legal employer only, managing payroll and HR compliance |
These three models solve related but distinct problems, and many companies end up using more than one at once.
| Model | Best For | Who Directs the Work |
| BPO / Smart Managed Services | Defined support functions, such as customer service or back-office processing | Asiacruit manages delivery of the operational function, including HR and payroll compliance |
| Staff Augmentation | Filling a specific skill gap on an existing team | Your team, day to day |
| Employer of Record | Compliant employment for any hire, regardless of function | Your team; Asiacruit is the legal employer only managing payroll and HR compliances |
FAQ
Frequently Asked Questions
Is this different from hiring through the Employer of Record service directly?
Asiacruit’s Smart Managed Services adds sourcing and role management on top of the same compliant employment foundation used across all of Asiacruit’s services.
Can BPO staff be combined with an existing internal team?
Yes. Most clients use Smart Managed Services to extend an existing team rather than replace it.
Which countries are covered?
The Philippines, based on current role placement data.
Asiacruit · Smart Managed Services
Customer support and back-office work do not have to sit on your core team’s plate, and they do not require an enterprise BPO contract to hand off correctly.